Refund policy

At Greenatva, we are committed to providing our customers with the highest quality wellness products. Due to the nature of our products, we have a strict return and refund policy outlined below.

1. No Return Policy

Final Sale:
All products sold on our website are final sale. We do not accept returns or exchanges for any products once they have been delivered, except in the case of damaged or defective items as detailed below.

2. Damaged or Defective Items

We take great care in ensuring that our products reach you in perfect condition. However, if you receive a damaged or defective item, we are here to assist you.

Reporting a Problem:

If you receive a damaged or defective item, you must notify us within 48 hours of receiving your order.
Please send an email to support@greenatva.com with your order number, a description of the issue, and clear photos of the damaged or defective product.

Resolution Process:

Once we receive your email, our customer service team will review your case.
If the product is deemed to be damaged or defective, we will offer you a replacement or, if a replacement is not available, a full refund.
If a refund is issued, it will be processed to the original method of payment within 7-10 business days.

3. Cancellation Policy

Order Cancellation:

Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible at support@greenatva.com or 9266512268.
If your order has already been shipped, it cannot be canceled, and our no return policy will apply.

4. Refund Policy

Refunds for Damaged or Defective Items:

Refunds will only be issued for damaged or defective items that cannot be replaced.
Refunds will be processed to the original payment method and will be completed within 7-10 business days after approval.

Shipping Costs:

Shipping costs are non-refundable, except in cases where the product received is damaged or defective.

5. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a damaged or defective item, please contact our customer service team:

Greenatva Customer Service
Email: support@greenatva.com
Phone: 9266512268

We appreciate your understanding and cooperation in helping us maintain a high standard of quality and service.